FAQ
How do I design my own shirt?
Open any product, click the design button, and the designer opens. Add text, upload your artwork, move and resize it, then add to cart.
What file types can I upload?
PNG, JPG and SVG all work. For the sharpest print, use a high resolution image or a transparent PNG.
What is the difference between embroidery, DTF and sublimation?
These are the three ways we decorate items, and each has a different look, feel and price. Sublimation ink is our most affordable option and works great for bold, full colour designs, but it only works on white, polyester-based t-shirts and hoodies. DTF (direct to film) ink is a step up in price and gives a durable, vibrant print that holds up well to washing, and works on any colour and any fabric type. Embroidery is our premium option, available on t-shirts, hoodies and hats, and is priced based on how much stitching your design needs, more detailed or densely stitched designs cost more than simple ones.
Can I choose embroidery, DTF or sublimation on any product?
Hats are embroidery only. T-shirts and hoodies can be done in DTF or embroidery regardless of colour or fabric, while sublimation is only available on white, polyester-based t-shirts and hoodies.
What sizes are available?
Most t-shirts and hoodies are available from extra small up to 3XL or 4XL depending on the style. Our snapback hats are one size fits all. Available sizes are shown on each product page.
How long does an order take?
Every order is printed or stitched to order. Most orders are ready in a few business days. Embroidery can take a little longer than ink printing because of the stitching time, and larger or bulk orders may take longer too, we will let you know.
What are your shipping times and costs?
Shipping times and rates are calculated at checkout based on your location. Local Calgary pickup is also available if you would rather skip shipping altogether.
Do you do bulk or team orders?
Yes. Send us a message with the quantity and what you need and we will put together a quote.
Can I pick up my order in Calgary?
Yes. Local pickup can be arranged. Contact us after you order and we will let you know when it is ready.
Can I return or exchange a custom item?
Because every item is made to order, we cannot accept returns for change of mind. If there is a problem with the print, stitching or the item itself, contact us and we will make it right.
How do I contact you?
Use the email in the footer of this site and we will get back to you as soon as we can.